Shipping policy

Shipping Policy

Last Updated: June 11, 2026

Thank you for shopping with NOVASOL. This Shipping Policy outlines how we process, ship, and deliver orders placed through NOVASOL.SHOP.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are typically processed within 1–3 business days.
Orders are not processed, shipped, or delivered on Sundays or public holidays.
During periods of high order volume, processing times may be slightly delayed.

If there is a significant delay in processing your order, we will notify you via email or phone.

2. Shipping Coverage

We currently ship across India.

At this time, international shipping may not be available. If international shipping becomes available, this policy will be updated accordingly.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location and courier availability.

Estimated Delivery Time:

Metro Cities: 3–7 business days
Other Cities and Towns: 4–10 business days
Remote Areas: 5–14 business days

These delivery estimates are provided for guidance only and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer:

Free shipping on selected products or promotional campaigns
Standard shipping rates based on location and order value

Any applicable shipping fees will be clearly communicated before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or other available communication channels.

Where applicable, tracking details will be provided so you can monitor the progress of your shipment.

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Government restrictions
Courier service delays
Incorrect shipping information provided by the customer

NOVASOL is not liable for delays caused by third-party shipping carriers or events beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If an incorrect address or phone number is provided:

Delivery may be delayed or unsuccessful.
Additional shipping charges may apply for re-delivery.
NOVASOL shall not be responsible for losses arising from inaccurate customer information.

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed because:

The recipient is unavailable,
The address is incorrect,
The shipment is refused,

the package may be returned to us.

In such cases, additional shipping charges may be required before re-shipment.

9. Damaged or Tampered Packages

If your package arrives visibly damaged, opened, or tampered with:

Do not accept the package if possible.
Take photographs of the package.
Contact us immediately at novasol47@outlook.com with relevant details and images.

We will review the issue and assist you in accordance with our policies.

10. Lost Shipments

If your shipment appears lost in transit:

Contact us within 7 days of the expected delivery date.
We will coordinate with the shipping carrier to investigate the matter.

Resolution timelines depend on the courier partner's investigation process.

11. Delivery Confirmation

An order may be considered delivered when:

Delivery is confirmed by the courier partner, or
A delivery confirmation record is generated by the carrier.

NOVASOL is not responsible for packages that are reported as delivered by the courier but subsequently lost, stolen, or misplaced at the delivery location.

12. Force Majeure

NOVASOL shall not be held responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to: