Refund policy

Return & Refund Policy

Last Updated: June 11, 2026

Thank you for shopping with NOVASOL. We strive to provide quality products and a satisfactory shopping experience. Please read this Return & Refund Policy carefully before making a purchase from NOVASOL.SHOP.

By placing an order on our Website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We accept return requests under the following circumstances:

The product received is damaged during transit.
The product received is defective or non-functional.
The wrong product was delivered.
The product received is significantly different from the product ordered.

To be eligible for a return:

The return request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
The product must be returned with original packaging, accessories, manuals, tags, and invoices (if applicable).
Proof of purchase must be provided.

2. Non-Returnable Items

The following items are generally not eligible for return or refund unless received damaged or defective:

Products damaged due to misuse, negligence, or improper handling.
Products showing signs of use after delivery.
Items with missing original packaging or accessories.
Products purchased during clearance, liquidation, or special sale events (unless defective).
Personalized, customized, or made-to-order products.
Digital products, downloadable content, gift cards, or vouchers (if applicable).

3. Return Request Process

To initiate a return, please contact us with:

Your order number
Product details
Reason for return
Clear photographs or videos showing the issue (if applicable)

Contact Details:

Email: novasol47@outlook.com

Phone: +91 96879 55905

Our team will review your request and provide further instructions if the return is approved.

4. Return Shipping

Where a return is approved due to:

Damaged product
Defective product
Incorrect item delivered

NOVASOL may arrange return shipping or reimburse reasonable return shipping costs where applicable.

For returns requested for reasons other than our error, return shipping charges may be the responsibility of the customer.

5. Inspection of Returned Products

All returned products are subject to inspection upon receipt.

We reserve the right to:

Approve or reject a return request after inspection.
Refuse refunds for products that do not meet return eligibility requirements.

6. Refunds

Once the returned item is received and inspected:

Approved refunds will be processed to the original payment method whenever possible.
If the original payment method is unavailable, an alternative refund method may be offered as permitted by applicable law.

Refund Processing Time:
Refunds are generally processed within 5–10 business days after approval. Actual credit timelines may vary depending on banks, payment providers, or financial institutions.

7. Replacement Policy

Where applicable, we may offer:

Product replacement
Exchange for the same item
Store credit
Refund

The resolution method will depend on product availability and the nature of the issue.

8. Order Cancellation

Before Shipment

Orders may be canceled before dispatch by contacting our support team.

If payment has already been received, eligible refunds will be processed accordingly.

After Shipment

Orders that have already been shipped generally cannot be canceled and will be subject to the return process described in this policy.

9. Refused Deliveries

If a customer refuses delivery without a valid reason, we reserve the right to deduct applicable shipping, handling, or return charges from any eligible refund.