Shipping Policy

Thank you for shopping with Novasol.shop. We are committed to delivering your men's kurtas and apparel safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • During festive seasons, sales events, or periods of high demand, processing times may be extended.

2. Shipping Coverage

We currently deliver across India.

For international shipping requests, please contact our customer support team before placing an order.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days
  • Remote Areas: 7–10 business days

Delivery times are estimates and may vary due to:

  • Weather conditions
  • Courier service disruptions
  • Public holidays
  • Natural disasters
  • Unforeseen logistical issues

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping may be offered on selected products, promotional campaigns, or orders above a specified purchase amount.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation via email or SMS
  • Tracking number and courier details

Customers can use the tracking information to monitor delivery progress.

6. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability or incorrect information, the shipment may be returned to us.

Additional shipping charges may apply for re-shipment.

7. Delayed or Lost Shipments

Although we work with reliable courier partners, occasional delays may occur.

If your order is significantly delayed or appears lost, please contact our customer support team for assistance.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Novasol.shop is not responsible for delays or failed deliveries resulting from:

  • Incorrect address details
  • Incorrect phone number
  • Incomplete shipping information

Orders returned due to incorrect information may require additional shipping charges for re-delivery.

9. Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Provide your order number and supporting images.

Our team will review the issue and offer an appropriate resolution.

10. Contact Us

For shipping-related inquiries, please contact us:

Tread Name: novasol.shop

Name: BALBHADRASINH PRAVINSINH GOHIL

Email: novasol47@outlook.com

Address: Pravinsinh, 236, -, BHAROLI -, Piparala, Bhavnagar, Gujarat, - 364120 

Mobile : 8320636365